etiCloud Assurance = happy customers
Getting out and about, meeting different business owners to discuss everything from Brexit or the weather, to connectivity and IT systems is something we try to do as much as possible. And one such opportunity was exhibiting at Sheffield Chamber’s Sheffield Showcase at Pond’s Forge last month.
Hundreds of people from across the Sheffield City Region attended the event and we welcomed lots of people to our stand. One of the most popular topics of discussion was: “what can etiCloud do for me and my business?” followed by the ever-present question of: “why would I switch from our existing on-premise IT to a Cloud solution? It’ll be way too much hassle and will disrupt the whole office, it’s a headache I really don’t want!” We’ve heard these questions and barriers so many times, we know better than most that this is a key issue for so many businesses.
If you read our previous blog post entitled ‘Fear of the Unknown’ you’ll already know that the challenge we face most often in this industry is convincing clients that switching is simple and there’s really nothing to be scared of. Of course, we appreciate that’s very easy for us to say! It’s all well and good us saying this or writing it down in a marketing brochure but actually doing it is what clients want. This is one of the reasons why we created etiCloud Assurance.
etiCloud Assurance is our 5-step plan that puts you, our customer first.
Step 1: Getting to know you – from our very first meeting, we’ll ask lots of questions because we need to understand your business and its ICT requirements. This enables us to recommend the most efficient and cost-effective products so you get a truly bespoke package from the word go.
Step 2: We’ve got it – we’ve listened, we’ve developed the very best solution for your business and technology needs so now we want to make sure you agree. Ask any questions you like and let us know exactly what you think. We’ll be upfront about our service level expectations and terms & conditions so you can make an informed decision with no hidden surprises.
Step 3: Ready to go – once you say ‘yes’ we’ll keep in touch and walk you through the entire process to make sure you know exactly what’s happening every step of the way. You’ll have a direct point of contact too, someone to answer any queries or provide help whenever you need it.
Step 4: Happy? – now it’s time to test your service! We want to make sure you’re 100% happy before you sign your acceptance agreement so if there’s anything you’re unsure about, we’ll work round the clock to get it right.
Step 5: Here for you – when you sign on the dotted line our customer service doesn’t stop. That’s actually when our Customer Support Plan kicks in and it’s easy to speak to us whenever you need to – you’ll even have a direct line to our director, Jonathan! And the icing on the cake? etiCloud Assurance includes our 90 day money-back guarantee that means if you’re not satisfied with our service you can opt out with a full refund.*
We made it our mission to tell everyone we spoke to at the Sheffield Showcase about our 90 day money-back promise and it got a universal thumbs up from everyone we met. Loads of companies say that they put their customers first but here at etiCloud we genuinely do put our customers before anything else; or your money back.