One of our founding principles is always put our customers first. That’s why we have a Customer Excellence Team made up of some of the very best people in the industry who firmly share this principle.
The first step is to get to know your business inside out so we can fully understand your specific requirements. We’ll ask you a lot of questions in our customer information survey and spend time talking to you and key members of your team. Once we have your answers, we can be sure we’re recommending the most efficient and cost-effective products.
Our team will then develop the very best solution for your specific business and technology needs. Take a look at what we’ve come up with, ask all the questions you need and when you’re happy we’ll proceed, together.
We’ll walk you through the entire process from start to finish, so you’ll know what’s happening every step of the way. You’ll also be allocated your own Customer Excellence Manager who will help with any queries you have.
From our very first meeting, through to the seamless implementation of your bespoke Agile Digital Workplace package and celebrating by sending your team a box of fresh doughnuts and reusable coffee cup, we’re here, as a true partner, whenever you need us. Oh, and you’ll also get a direct line to our sales & marketing director, Jonathan Ashley, in case you experience any issues. Can’t say fairer than that.
So confident are we that you’ll be totally satisfied with our Digital Agile Workplace, we’ll offer you a 90-day money back assurance.
Seriously, think about this for a second. Migrating IT services over to a new system is the most difficult time for us, and you for that matter. Once the clock starts ticking and our expert team is in the process of making the switch, we’ll put our necks on the line at this most critical time. At this point and for a whole 90 days, we’re saying you can change your mind if you’re not happy.
What’s the point of our 90-day assurance? Nobody ever wants to make a wrong decision, but if you feel you may have, with etiCloud there is a way out. We aim to make it easier for you to make the right decision. We totally understand it’s often tricky to get everyone on the same page. We aim to make it easier to get board approval. Therefore, if you’re not 100% satisfied within the 90-day assurance period, where you feel it’s necessary, we’ll refund set up costs, terminate any contract you have with us AND help you move to another solution.
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