As the leading Managed Services Provider (MSP) for UK law firms, we have always put customers at the heart of everything we do. And we mean everything.
Our business is based around four distinct product offerings that enable businesses to grow and excel:
The etiCloud journey began in Sheffield back in 2015 when five seasoned IT, technical, Cloud, sales and finance professionals got together to create a company to provide exceptional products and services to every client.
From humble beginnings with a team of just ten, etiCloud has grown exponentially and delivered double-digit growth consecutively for the last five years. We also believe we’re the only MSP to have achieved 0% downtime since inception.
As Public Cloud specialists, working with Microsoft Azure and IBM Cloud, we developed our fully managed Agile Digital Workplace, a resilient and cyber-secure cloud-based platform that allows users to work securely anytime, anywhere. It was this platform that ensured our clients were able to simply ‘work from home’ immediately when the pandemic struck. Many other firms were not so lucky and were left behind.
In April 2024, and in line with us striving to provide clients with tomorrow’s technology, we became the exclusive reseller of Tessaract, a ground-breaking legal practice management and workflow automation tool. This development has enabled us to create Tessaract powered by etiCloud.
Combining elements of feature-rich, intelligent ways of working traditionally found in desktop-based software with lightning-fast speed, Cloud-Native architecture, a full accounting system and instant reporting to drive live dashboards, Tessaract powered by etiCloud is the must-have Case and Practice Management Solution for every law firm.
Feedback from clients is phenomenal. And, of course, they also benefit from the outstanding customer support we’re famous for. Support from our Customer Excellence Team whenever it’s required. Support from our technical Helpdesk 365 days a year, as well as our 90-Day Money Back Assurance. So confident are we that clients will be totally satisfied with our products and services, we offer a 90-day money back assurance which is unheard of in our industry.
Who knows where we’ll be in another five years’ time but one thing is certain – our clients will be right there at the centre.
